For the purposes of this Policy, Vegan Rules/us/we shall mean Vegan Rules Pty Ltd ACN 00000000 trading as Vegan Rules and its associated entities. Protecting personal information has always been important to us and the Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Cth) and the Privacy Act 1988 (Cth) ('the Act’) and the Credit Reporting Code of Conduct ('CRCC') means that we have legal obligations in relation to protecting personal information. The Act, in accordance with Australian Privacy Principles and the CRCC, determines how we must handle personal information. This is our policy on the management, collection, security, integrity, disclosure of and access to personal information about our clients; entities that include but are not limited to individuals, companies, trusts, trustees and their assigns ('you') whose personal information we manage, collect, secure, disclose and correct in accordance with our reasonable business purposes.
Personal Information Examples
Contact details, location/address, email address, mobile or phone number, and other identifying information, financial information, bank account details, type of credit, day on which the credit is entered into and terminated, the terms and conditions of the credit that relate to the repayment of the amount of credit, the maximum amount of credit available under our credit terms, repayment history information (RHI), transaction history information, default information, and publicly available information.
Purpose of collection and disclosure of personal information and how we protect and manage that personal information.
If we collect this type of information, it is generally collected by way of:
- use of our web-site (see the website section below) including the product purchase form;
- email or SMS communication by you to us;
- any credit application form submitted to us; and
- from third parties such as credit providers and insurers etc. Examples of third-party providers of your personal information include:
· Australia Post
· Communications providers
· Banks and deposit taking institutions
· ASIC
We may also collect your publicly available information relating to credit worthiness and if applicable registration of security interests under the Personal Properties Securities Act 2009 (Cth) by way of:
· Court judgments/writs
· Bankruptcy and personal insolvency information
· Directorship and Proprietorship Information
We may be required to use and disclose your personal information in accordance with the law (for example by direction of a court/tribunal). We may disclose your personal information to our professional advisors, and we may use your personal information:
- To manage the distribution of products
- To personalise and improve your experience using our web-site
- To improve our services provided to you (including the efficiency of processing transactions)
- For marketing purposes
- For insurance purposes
- In relation to claims, order processing, litigation and/or
- To assess your suitability for credit related applications connected with Vegan Rules.
We confirm the above excludes text messaging originator opt-in data and consent. This information will not be shared with any third parties.
Credit card payment authorisation
We may sometimes require you to complete and sign our credit card payment authorisation form for the purposes of transacting with us. Upon your request, this information will be destroyed if it is no longer required for the purposes of our business functions, activities or legal requirements.
Anonymity or pseudonymity
We will preserve the anonymity or pseudonymity of an entity where practicable, in the circumstances and in accordance with the law.
Quality of personal information
We will take all reasonable steps to maintain accurate and complete personal information. You may access your personal information and request that your personal information is corrected.
Direct and Promotional Marketing
By providing us your postal address, email address and contact number, you consent to us contacting you for the purposes set out above. We may send this information in a variety of ways, including by mail, email, social media, SMS, MMS, and telephone. If we send you direct marketing or electronic marketing messages based on your consent or as otherwise permitted by applicable law, you may, at any time, withdraw your consent or opt-out by:
• Using the unsubscribe facility that we include in our electronic messages to opt out of receiving those messages or
• Contacting us in writing by way of post or email at the below address.
Overseas disclosure of Information
We may send your personal information offshore for business processing and administrative purposes. If we do, we would do so in compliance with our statutory obligations.
Security of Information
Administration Security
Vegan Rules has processes, documentation and systems in place to protect your personal information from unauthorised access, use, disclosure or alteration. Only authorised team members performing designated tasks are permitted to see or use personal information held by Vegan Rules. We use a combination of physical and electronic security measures to protect personal information, including restricting physical access to our offices, firewalls and secure databases to keep personal information secure.
Website Access and Use (see also our Website Use Policy)
Your use of our web-site may result in our collection of your Personal Information. This is through:
- third-party analytics tools such as “Google Analytics” and “Google Tag Manager” that we use to help us measure traffic and usage trends for our website and app;
- automatic log file information is recorded by our servers when you use our web-site;
- clear gifs (also known as web beacons), which are used to anonymously track the online usage patterns of our web-site users;
- device identifiers activated when you use our web-site;
- location data collected when you use our web-site.
Cookies may also be used by us to collect information including IP addresses about people from our website. There are many aspects of the site which can be viewed without providing personal information, however, for access to Vegan Rules customer support features you are required to submit personally identifiable information. Cookies allow us to determine who has seen particular pages on our website and how frequently. This can help us to identify your preferences and allow us to recommend content we believe you'd be most interested in or would be most relevant to you. Our website also uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS. For each visitor to reach the site, we expressly collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the website, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalised content to you while you are at this website. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future, we will use data collected from the time of the policy change for these new purposes only.
Access to and correction of your personal information
You can request access to and correction of your personal information that we hold by contacting us by way of the following methods:
Email: [email protected]
Mail: 5 Biplex Street Mansfield 4122 Queensland Australia
We will endeavour to provide you with the copies of the personal information you require or to correct your personal information within a reasonable time following receipt by us of your request. If a fee will apply to supply of the information, or we are permitted by law to withhold certain information, or we are unable to correct your personal information, we will advise you as soon as reasonably possible following receipt of your request for that information or correction.
Destruction of Information
We will destroy personal information upon your request. You can contact us on email: [email protected]. The exception to this is if the personal information is required in order to fulfil the reasonable purposes of our business or the information is required to be maintained and/or stored in accordance with the law.
Changes to Privacy Policy
This policy is subject to change. We will endeavour to promptly update our website at https://veganrules.com.au with any amended Privacy Policy. You can also contact us at the above address to obtain a current copy of this Privacy Policy.
Complaint Procedure
If you have concerns about how we manage your personal information, please contact [email protected]. We will provide you with an acknowledgement upon receipt of your complaint and seek to resolve it within 45 days. In the event you are not satisfied with the resolution provided you may escalate your complaint to the Office of the Australian Information Commissioner: Phone: 1300 363 992 Email: [email protected] Mail: GPO Box 5218, Sydney NSW 2001
For further information about privacy obligations please visit the Office of the Australian Information Commissioner website at www.oaic.gov.au.
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